Remote Technical Support Specialist - SQL & Product Expert

Relativity; Portland (OR); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide product-vertical technical support to a mix of technical and non-technical customers. You will diagnose, troubleshoot, repair, and debug complex software and networked systems, with frequent phone and email interactions and strong ticketing in Salesforce.

The role requires SQL and Windows experience, 9-hour shifts CST, and a path to Public Trust clearance due to government product. U.S.

Qualifications

• Customer support experience
• Experience troubleshooting complex issues
• SQL and Windows platform experience

Responsibilities

• Use SQL applications and tools to run basic SQL queries
• Respond to client questions, problems, and work requests on a daily basis
• Develop an expertise in Relativity products and share knowledge with customers
• Partner with senior team members to troubleshoot and resolve incidents
• Maintain accurate records of activities and interactions in Salesforce

Skills

Customer support

SQL

Windows

Ticketing

Job description

Relativity is seeking a Technical Support Specialist to provide product-vertical technical support to a mix of technical and non-technical customers. You will diagnose, troubleshoot, repair, and debug complex software and networked systems, with frequent phone and email interactions and strong ticketing in Salesforce.

The role requires SQL and Windows experience, 9-hour shifts CST, and a path to Public Trust clearance due to government product. U.S.