Remote Technical Support Specialist: SQL and Systems Expert

Relativity; Houston (TX); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide product-focused technical support to a mix of technical and non-technical customers. You will diagnose, troubleshoot, repair, and debug software and networked systems, with daily ticketing in Salesforce and SLA-driven responses.

You will work in a hybrid/remote environment with shifts 7am–7pm Central Time, and you must be a U.S. citizen eligible for Public Trust clearance to support the RelativityOne Government product.

Qualifications

• Customer support experience with focus on clients via phone and email.
• Experience troubleshooting complex issues.
• SQL and Windows platform experience.

Responsibilities

• Respond to client questions and work requests daily.
• Create, resolve, and maintain tickets in Salesforce.
• Develop an expertise in Relativity products and share knowledge with customers.
• Collaborate with senior team members to troubleshoot incidents.

Skills

Customer support

SQL

Windows

Communication

Troubleshooting

Job description

Relativity is seeking a Technical Support Specialist to provide product-focused technical support to a mix of technical and non-technical customers. You will diagnose, troubleshoot, repair, and debug software and networked systems, with daily ticketing in Salesforce and SLA-driven responses.

You will work in a hybrid/remote environment with shifts 7am–7pm Central Time, and you must be a U.S. citizen eligible for Public Trust clearance to support the RelativityOne Government product.