Technical Support Specialist: SQL & Product Expert

Relativity; Arizona; On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and repair complex software and networked systems while engaging with customers by phone and email. The role requires strong SQL and Windows skills, Salesforce ticketing, and a focus on delivering excellent customer service.

The position reports to the Manager of Customer Support and operates on a Monday-Friday 9-hour CST shift. U.S.

Qualifications

• Experience providing customer support to technical and non-technical clients.
• Ability to run basic SQL queries and use SQL tools.
• Experience logging tickets in Salesforce with accurate records.

Responsibilities

• Diagnose, troubleshoot, repair, and debug complex software and networked systems.
• Create, resolve, and maintain tickets and escalate as needed.
• Interact with customers via phone and email to resolve incidents.
• Maintain knowledge of product vertical and share this knowledge with customers.

Skills

Customer support

Client-focused

Phone and email support

SQL

Windows

Tools

SQL tools

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and repair complex software and networked systems while engaging with customers by phone and email. The role requires strong SQL and Windows skills, Salesforce ticketing, and a focus on delivering excellent customer service.

The position reports to the Manager of Customer Support and operates on a Monday-Friday 9-hour CST shift. U.S.