Hybrid Tech Support Specialist | SQL & Systems Expert

Relativity; Los Angeles (CA); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, repair, and debug complex software and networked systems for a mix of technical and non-technical customers. The role involves frequent phone and email interaction, use of SQL, and escalation to other teams as needed while maintaining Salesforce records. Work hours are Monday–Friday, with a 9-hour shift spanning 7am–7pm Central Time.

U.S. citizenship and Public Trust clearance are required for RelativityOne Government work, with

Qualifications

• Experience supporting clients as a primary contact via phone and email.
• Ability to troubleshoot complex issues with minimal guidance.
• Familiarity with SQL queries and Windows platforms.

Responsibilities

• Use SQL applications and tools to run basic SQL queries.
• Respond to client questions, problems, and work requests daily.
• Develop expertise in Relativity products and share knowledge with customers.
• Partner with senior team members to troubleshoot and resolve incidents.
• Maintain accurate records of activities in Salesforce and tickets.

Skills

Customer support

Client-focused

Communication

Troubleshooting

Tools

SQL

Windows

Job description

Relativity is seeking a Technical Support Specialist to diagnose, repair, and debug complex software and networked systems for a mix of technical and non-technical customers. The role involves frequent phone and email interaction, use of SQL, and escalation to other teams as needed while maintaining Salesforce records. Work hours are Monday–Friday, with a 9-hour shift spanning 7am–7pm Central Time.

U.S. citizenship and Public Trust clearance are required for RelativityOne Government work, with