Technical Support Specialist — SQL & Product Expert

Relativity; Kansas; On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity in Kansas is seeking a Technical Support Specialist to diagnose and resolve software and network issues for a mix of technical and non-technical customers. You will handle tickets in Salesforce and communicate by phone and email, escalating as needed, while building deep product and SQL knowledge. The role reports to the Manager of Customer Support and requires a U.S.

citizen with the ability to obtain Public Trust clearance. Shifts are Monday–Friday, 9 hours, 7am–7pm Central.

Qualifications

• Customer support experience is required.
• Strong client-focused approach and communication skills.
• Experience supporting clients via phone and email.
• Ability to troubleshoot complex issues.
• SQL and Windows platform experience.

Responsibilities

• Respond to client questions and work requests daily.
• Resolve tickets within SLAs and escalate when needed.
• Develop expertise in Relativity products and share knowledge with customers.
• Collaborate with senior team members to resolve incidents.
• Maintain accurate ticket records in Salesforce.

Skills

Customer support experience

Client-focused

Phone & email support

Troubleshooting complex issues

SQL

Windows

Travel 10%

Tools

SQL tools

Job description

Relativity in Kansas is seeking a Technical Support Specialist to diagnose and resolve software and network issues for a mix of technical and non-technical customers. You will handle tickets in Salesforce and communicate by phone and email, escalating as needed, while building deep product and SQL knowledge. The role reports to the Manager of Customer Support and requires a U.S.

citizen with the ability to obtain Public Trust clearance. Shifts are Monday–Friday, 9 hours, 7am–7pm Central.