Technical Support Specialist - SQL & Customer Success

Relativity; Baltimore (MD); Hybrid; USD 54,000 - 80,000; Full time

Benefits offered by this job

Annual Bonus

Total compensation package

Job summary

Relativity is seeking a Technical Support Specialist to diagnose and troubleshoot complex software and networked systems, interacting with customers by phone and email, and maintaining records in Salesforce. You will handle tickets, escalate issues when needed, and work across the product vertical with a focus on delivering high-quality support.

The role requires SQL and Windows proficiency, a 9-hour shift Monday–Friday within CST, and obtaining a Public Trust clearance for RelativityOne

Qualifications

• Experience in customer support with direct client contact.
• Ability to troubleshoot complex issues.
• Experience with SQL and Windows platforms.
• Travel up to 10%.

Responsibilities

• Respond to client questions and work requests daily.
• Use SQL tools to run basic queries.
• Document tickets in Salesforce and update statuses.
• Collaborate with senior team members to resolve incidents.
• Maintain accurate records of activities and interactions.

Skills

Customer support

SQL

Windows

Travel 10%

Job description

Relativity is seeking a Technical Support Specialist to diagnose and troubleshoot complex software and networked systems, interacting with customers by phone and email, and maintaining records in Salesforce. You will handle tickets, escalate issues when needed, and work across the product vertical with a focus on delivering high-quality support.

The role requires SQL and Windows proficiency, a 9-hour shift Monday–Friday within CST, and obtaining a Public Trust clearance for RelativityOne