Remote Technical Support Specialist (SQL & Network)

Relativity; West Virginia; Hybrid; USD 54,000 - 80,000; Full time

Benefits offered by this job

Annual performance bonus

Long-term incentives

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, repair, and debug complex software and networked systems for a diverse customer base. You will handle tickets in Salesforce, respond promptly to inquiries, and develop in-depth product knowledge while maintaining high service levels.

The role requires teamwork with the Product Support Manager, a 4x10-hour shift schedule, and the ability to obtain a Public Trust clearance for Relativity One Government.

Qualifications

• Customer support experience
• SQL and Windows platform experience
• Willingness to travel 10% of the time

Responsibilities

• Use SQL applications to run basic queries
• Respond to customer questions, problems, and work requests daily
• Develop expertise in Relativity products and share knowledge with customers
• Troubleshoot and resolve customer incidents with senior team members
• Capably perform Technical Support Specialist responsibilities

Skills

Customer support

SQL

Windows OS

Communication

Troubleshooting

Tools

Salesforce

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, repair, and debug complex software and networked systems for a diverse customer base. You will handle tickets in Salesforce, respond promptly to inquiries, and develop in-depth product knowledge while maintaining high service levels.

The role requires teamwork with the Product Support Manager, a 4x10-hour shift schedule, and the ability to obtain a Public Trust clearance for Relativity One Government.