Tech Support Specialist — SQL & Remote Support

Relativity

Nashville (TN)

Hybrid

USD 54,000 - 80,000

Full time

14 days+

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Job summary

Relativity is seeking a Technical Support Specialist to provide expert assistance for a specific product vertical. You will handle a mix of technical and non-technical customers, resolve issues, and maintain records in Salesforce.

The role requires US citizenship and the ability to obtain a Public Trust clearance, with a Monday–Friday schedule and a 9-hour shift within 7am–7pm Central Time. You'll work with cross-functional teams to diagnose and resolve incidents, grow product knowledge, and

Qualifications

Strong customer support experience with phone and email.
Ability to troubleshoot complex issues and diagnose problems.
SQL and Windows platform experience.
Willingness to travel up to 10%.
U.S. citizen required for contract eligibility and Public Trust clearance eligibility.

Responsibilities

Use SQL applications and tools to run basic SQL queries.
Respond to client questions, problems, and work requests daily.
Develop expertise in Relativity products and share knowledge with customers.
Partner with senior team members to troubleshoot and resolve customer incidents.
Maintain accurate records of activities in Salesforce and respond within SLAs.
Follow procedures for creating, updating, and resolving tickets.
Monitor open tickets and ensure timely updates and closure.