Technical Support Pro: SQL & Systems Expert

Relativity; Minnesota; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and repair complex software and networked systems for a diverse customer base. You will manage tickets in Salesforce, meet SLAs, and escalate issues when needed while maintaining clear communication with clients.

The role requires SQL and Windows proficiency, a 9-hour shift framework Mon-Fri, and travel up to 10%. A U.S. citizen is required and Public Trust clearance may be needed for government product support.

Qualifications

• Customer support experience required.
• Experience troubleshooting complex issues.
• SQL and Windows platform experience.
• Travel 10% of the time.

Responsibilities

• Diagnose, troubleshoot, repair and debug software and networked systems for a mixed customer base.
• Create, resolve and maintain tickets in Salesforce within SLAs.
• Develop expertise in Relativity products and share knowledge with customers.
• Collaborate with senior team members to troubleshoot and resolve incidents.
• Maintain accurate records of activities and interactions.

Skills

Customer support

SQL

Windows

Communication

Tools

Salesforce

SQL applications

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and repair complex software and networked systems for a diverse customer base. You will manage tickets in Salesforce, meet SLAs, and escalate issues when needed while maintaining clear communication with clients.

The role requires SQL and Windows proficiency, a 9-hour shift framework Mon-Fri, and travel up to 10%. A U.S. citizen is required and Public Trust clearance may be needed for government product support.