Technical Support Specialist — SQL & Government Focus

PowerToFly; Illinois; On-site; USD 54,000 - 80,000; Full time

Benefits offered by this job

Flexible work arrangements

401k matching

Paid parental leave

Winter break

Job summary

Relativity is seeking a Technical Support Specialist to diagnose and resolve software and networked system issues for a mix of technical and non-technical customers. You will manage tickets in Salesforce, interact by phone and email, and escalate when needed, while maintaining SLA commitments.

The role requires obtaining a Public Trust clearance and U.S. citizenship, with a Monday–Friday 9-hour shift (7am–7pm CST) or on-call as specified.

Qualifications

• Customer support experience
• Client-focused and ability to understand expectations
• Direct experience supporting clients as a primary contact or lead using phone and email
• Experience troubleshooting complex issues
• SQL and Windows platform experience
• Travel 10% of the time

Responsibilities

• Use SQL applications and tools to run basic SQL queries
• Respond to client questions, problems, and work requests daily
• Develop expertise in Relativity products and share knowledge with customers
• Partner with senior team members to troubleshoot and resolve incidents
• Maintain accurate ticket records and meet SLAs
• Track time daily and complete daily tasks

Skills

SQL

Customer support

Windows

SDLC

Systems analysis

Project management

Job description

Relativity is seeking a Technical Support Specialist to diagnose and resolve software and networked system issues for a mix of technical and non-technical customers. You will manage tickets in Salesforce, interact by phone and email, and escalate when needed, while maintaining SLA commitments.

The role requires obtaining a Public Trust clearance and U.S. citizenship, with a Monday–Friday 9-hour shift (7am–7pm CST) or on-call as specified.