Remote Tech Support Pro: SQL, Systems & Service

Relativity; Missouri; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is hiring a Technical Support Specialist in a hybrid role. You will troubleshoot complex software and networked systems, interact with customers by phone and email, and maintain precise ticket records in Salesforce.

You will develop deep product knowledge, collaborate with senior staff to resolve incidents, and participate in 4x10-hour shifts with appropriate compensation differentials. The role requires US citizenship for government product work and a Public Trust clearance process.

Qualifications

• Experience supporting customers as a primary contact or lead using phone and email.
• Ability to troubleshoot complex issues across software and networks.
• Proficient in SQL and Windows platforms.
• Willingness to travel up to 10% of the time.

Responsibilities

• Use SQL applications and tools to run basic SQL queries.
• Respond to customer questions, problems, and work requests daily.
• Develop product knowledge and share it with customers.
• Collaborate with senior team members to troubleshoot incidents.
• Follow ticketing procedures and update records in Salesforce.

Skills

Customer support experience

Customer-focused

Phone & email support

Troubleshooting

SQL

Job description

Relativity is hiring a Technical Support Specialist in a hybrid role. You will troubleshoot complex software and networked systems, interact with customers by phone and email, and maintain precise ticket records in Salesforce.

You will develop deep product knowledge, collaborate with senior staff to resolve incidents, and participate in 4x10-hour shifts with appropriate compensation differentials. The role requires US citizenship for government product work and a Public Trust clearance process.