Technical Support Engineer - SQL & Systems Expert

Relativity; New Hampshire; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide technical support for a product vertical, diagnosing, troubleshooting, repairing and debugging software and networked systems. You will have frequent phone and email interaction with customers and maintain records in Salesforce, meeting SLA expectations. The role reports to the Manager of Customer Support.

Hiring is contingent on U.S. citizenship and ability to obtain Public Trust clearance.

Qualifications

• Experience providing customer support to a mixed technical and non-technical audience.
• Ability to diagnose and troubleshoot complex software and networked systems.
• Experience using Salesforce for ticketing and customer records.

Responsibilities

• Respond to client questions and work requests daily.
• Create, resolve, and maintain tickets within product vertical.
• Escalate issues to senior team members as needed.

Skills

Customer support experience

Client-focused

Phone and email support

Troubleshooting complex issues

SQL

Windows

Travel 10%

Job description

Relativity is seeking a Technical Support Specialist to provide technical support for a product vertical, diagnosing, troubleshooting, repairing and debugging software and networked systems. You will have frequent phone and email interaction with customers and maintain records in Salesforce, meeting SLA expectations. The role reports to the Manager of Customer Support.

Hiring is contingent on U.S. citizenship and ability to obtain Public Trust clearance.