Tech Support Engineer: SQL & Systems — Remote

Relativity; Indiana (PA); Hybrid; USD 54,000 - 80,000; Full time

Benefits offered by this job

Remote/Hybrid work

Competitive total compensation

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and repair complex software and networked systems. You will interact with customers by phone and email, maintain tickets in Salesforce, and escalate as needed. The role offers remote/hybrid work with a 4x10 shift pattern (Sat, Sun, Tue, Wed, 9:00–8:00 CST) and requires U.S.

citizenship with potential Public Trust clearance. Responsibilities include handling SQL queries, maintaining high-quality support, and

Qualifications

• Experience providing technical support to customers
• Familiarity with SQL applications and ticketing systems
• Ability to diagnose and resolve complex software/network issues

Responsibilities

• Use SQL tools to run basic queries and assist customers
• Respond to questions and issues via phone and email daily
• Develop product expertise and share knowledge with customers
• Collaborate with senior team members to troubleshoot incidents
• Maintain accurate records in the ticketing system and update statuses
• Follow procedures for ticket creation, escalation, and resolution

Skills

SQL queries

Customer support

Technical troubleshooting

Windows

Phone & email support

Server knowledge

Communication skills

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and repair complex software and networked systems. You will interact with customers by phone and email, maintain tickets in Salesforce, and escalate as needed. The role offers remote/hybrid work with a 4x10 shift pattern (Sat, Sun, Tue, Wed, 9:00–8:00 CST) and requires U.S.

citizenship with potential Public Trust clearance. Responsibilities include handling SQL queries, maintaining high-quality support, and