Remote Technical Support Specialist — SQL & Systems

Relativity; Alabama; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve complex software and networked system issues for a diverse customer base. The role emphasizes SQL proficiency, strong customer service, and collaboration with a senior team to handle incidents.

The position supports multiple areas, follows a 4x10-hour shift schedule (Sat, Sun, Tue, Wed), and requires US citizenship with potential Public Trust clearance for RelativityOne Government products.

Qualifications

• Must have customer service experience and a proactive approach.
• Ability to run basic SQL queries and work with Windows systems.
• Willingness to travel up to 10% as needed.

Responsibilities

• Use SQL applications and tools to run basic SQL queries.
• Respond to customer questions and work requests daily.
• Develop product knowledge and share it with customers.
• Troubleshoot and resolve customer incidents with senior team support.
• Track and manage tickets and maintain records in Salesforce.

Skills

Customer support

SQL

Windows

Troubleshooting

Communication

Travel

Tools

Salesforce

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve complex software and networked system issues for a diverse customer base. The role emphasizes SQL proficiency, strong customer service, and collaboration with a senior team to handle incidents.

The position supports multiple areas, follows a 4x10-hour shift schedule (Sat, Sun, Tue, Wed), and requires US citizenship with potential Public Trust clearance for RelativityOne Government products.