Strategic Inside Sales & Account Manager

Wurth Industry US; Roanoke (VA); Vor Ort; USD 40.000 - 70.000; Vollzeit

Benefits dieser Stelle

Health benefits

Paid time off

401(k)

Tuition reimbursement

Zusammenfassung

Wurth Industry US in Roanoke, VA is seeking an Inside Sales Representative to serve as the internal first line of contact for assigned customer accounts. You will support the end-to-end sales cycle with account management, quotes, data analysis, and responsive customer service.

The role requires 3–5 years in customer service or inside sales, strong Excel and CRM data handling, and the ability to read orders and drawings to provide accurate quotations. SAP knowledge is a plus.

Qualifikationen

• Bachelor's Degree Preferred; High school diploma/GED.
• Minimum 3–5 years customer service/inside sales or related experience.
• Intermediate to Advanced experience in Microsoft Outlook, Word and PowerPoint.
• Advanced Excel skills.
• SAP skills are advantageous.
• Must be able to read and analyze customer purchase orders, drawings and vendor-supplied reference material.

Aufgaben

• Meet all established KPIs (KPI's).
• Represent the company professionally and courteously.
• Partner with Sales to ensure account retention and order fulfillment.
• Data entry, quote support, record management, logistics communication and shipment scheduling.
• Manage customer master data (shipping conditions, pricing, contacts, CRM, invoicing, orders).
• Proactively drive account management and support the sales process.
• Collaborate with cross-functional teams to resolve customer issues.
• Improve customer VMI program and drive service/profitability.
• Research profitability and establish selling prices and margins.
• Prepare continuous improvement reviews for customers.
• Use reporting tools for inventory and new item additions.
• Manage customer portals for demand, quotes and corrective actions.
• Maintain relationships to be a trusted advisor.
• Read/decipher customer prints for accurate quotes.
• Identify internal process improvements.
• Respond to requests via phone, fax, email or chat.
• Upsell products through weekly promotions.

Kenntnisse

Customer service

Inside sales

Data analysis

CRM data entry

Excel (advanced)

Reading PO/ drawings

Ausbildung

Bachelor's degree preferred

High school diploma/GED

Tools

SAP

Microsoft Outlook

Microsoft Excel

PowerPoint

CRM software

Jobbeschreibung

Wurth Industry US in Roanoke, VA is seeking an Inside Sales Representative to serve as the internal first line of contact for assigned customer accounts. You will support the end-to-end sales cycle with account management, quotes, data analysis, and responsive customer service.

The role requires 3–5 years in customer service or inside sales, strong Excel and CRM data handling, and the ability to read orders and drawings to provide accurate quotations. SAP knowledge is a plus.