Strategic Inside Sales & Accounts Advisor

Wurth Industry US; Bondurant (IA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Paid holidays

Maternity/paternity leave

Tuition reimbursement

Job summary

Wurth Industry US in Bondurant, IA is seeking an Inside Sales Representative to serve as the internal first line contact for assigned customer accounts and to support the end-to-end sales cycle through account management and data analysis.

The role requires meeting KPIs, professional customer interaction, data entry, quote support, and collaboration with cross-functional teams to improve service & profitability. Strong Excel and SAP skills are a plus.

Qualifications

• Bachelor's Degree preferred; High school diploma/GED required.
• 3-5 years customer service/inside sales or related experience required.
• Microsoft Outlook, Word and PowerPoint proficiency (intermediate to advanced).
• Advanced Excel skills.
• SAP skills are advantageous.
• Ability to read and analyze customer purchase orders, drawings and vendor-supplied reference material.
• Ability to analyze data to make decisions and impacts for the customer.
• Ability to supply customers with professional quotations and recommendations.
• Clear verbal communication via phone and in person.
• Excellent judgement and decision-making skills.

Responsibilities

• Meet all established KPIs.
• Represent the company professionally and courteously.
• Partner with Sales team to ensure account retention and order fulfillment troubleshooting.
• Data entry, quote support, record management, and logistics coordination.
• Manage customer master data (shipping conditions, pricing, contact information, CRM data).
• Proactively drive account management and move opportunities forward.
• Collaborate with cross-functional teams to identify and resolve customer issues.
• Improve customer VMI program and drive efficiency.
• Establish selling prices and profit margins and research profitability.
• Prepare continuous improvement reviews for customers.
• Utilize reporting tools for inventory review and new item additions.
• Manage customer portals for demand, quotes, and corrective actions.
• Maintain customer relationships as a trusted advisor.
• Interpret customer prints to provide accurate quotes.
• Suggest internal process improvements.
• Respond to requests via phone, fax, email, or chat.
• Upsell products and services during promotions.
• Perform other duties as assigned.

Skills

Customer service

Inside sales

Communication

Microsoft Office

Education

Bachelor's degree preferred

High school diploma/GED

Tools

SAP

CRM software

Job description

Wurth Industry US in Bondurant, IA is seeking an Inside Sales Representative to serve as the internal first line contact for assigned customer accounts and to support the end-to-end sales cycle through account management and data analysis.

The role requires meeting KPIs, professional customer interaction, data entry, quote support, and collaboration with cross-functional teams to improve service & profitability. Strong Excel and SAP skills are a plus.