Strategic Inside Sales & Account Growth Specialist

Würth Industry USA; Roanoke (VA); Vor Ort; USD 55.000 - 70.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k)

Paid time off

Holidays

Maternity/Paternity leave

Tuition reimbursement

Zusammenfassung

Würth Industry USA is seeking an Inside Sales Representative in Roanoke, VA to serve as the internal lead for assigned customer accounts. The role focuses on sales support, data analysis, quoting, and quality assurance to enable end-to-end process execution and customer satisfaction.

Responsibilities include data entry, master-data management, and proactive account management while collaborating with Sales to retain accounts and optimize profitability.

Qualifikationen

• Bachelor’s Degree preferred; High school diploma/GED accepted.
• 3–5 years customer service/inside sales experience.
• Proficient in Microsoft Office; Excel advanced.
• Strong analytical and data entry skills.
• Ability to read customer purchase orders and drawings.
• Excellent communication and quotation skills.
• Ability to lift up to 25 lbs.

Aufgaben

• Meet KPI targets and maintain professional conduct.
• Partner with Sales for account retention and order fulfillment troubleshooting.
• Data entry, quote support, record management, logistics coordination.
• Manage customer master data (shipping terms, pricing, contacts, CRM data, invoicing, orders).
• Drive account management and move opportunities forward.
• Collaborate with cross-functional teams to resolve customer issues.
• Improve customer VMI program to enhance service and profitability.
• Prepare continuous improvement reviews for customers.
• Use reporting tools for inventory review and new item additions.
• Manage customer portals for demand, quotes, and corrective actions.
• Maintain relationships as a trusted advisor.
• Read and decipher customer prints to quote accurately.
• Suggest internal process improvements.
• Respond to requests via phone, fax, email or chat.
• Upsell products and services through promotions.
• Perform other duties as assigned.

Kenntnisse

Customer service/Inside sales

Excel skills

MS Office (Outlook/Word/PowerPoint)

SAP experience

Reading & analyzing PO/drawings

Data analysis

Quotation writing

Ausbildung

Bachelor’s degree preferred

High school diploma/GED

Tools

SAP

Jobbeschreibung

Würth Industry USA is seeking an Inside Sales Representative in Roanoke, VA to serve as the internal lead for assigned customer accounts. The role focuses on sales support, data analysis, quoting, and quality assurance to enable end-to-end process execution and customer satisfaction.

Responsibilities include data entry, master-data management, and proactive account management while collaborating with Sales to retain accounts and optimize profitability.