Store Operations Leader: Customer Experience & Training

Rack Room Shoes; Fort Mill (SC); On-site; USD 42,000 - 60,000; Full time

Job summary

Rack Room Shoes in Fort Mill, SC is seeking an Assistant Manager to support the Store Manager in daily operations and lead staff to deliver excellent customer service. The role emphasizes safety, policy compliance, and achievement of sales and service goals.

The Assistant Manager will train associates, supervise POS, and drive inventory, merchandising, and loss prevention efforts while maintaining a high standard of store presentation.

Qualifications

• Background check required.
• Strong verbal and written communication skills.
• Managerial and organizational abilities.
• Good interpersonal skills for customer and staff interactions.
• Strong visual merchandising skills.
• Working knowledge of footwear and shoe care.
• Basic math skills for POS and inventory.
• Understanding of store policies and procedures.
• Clear understanding of store presentation standards.

Responsibilities

• Assist Store Manager in day-to-day store operations.
• Provide training and leadership to staff.
• Maintain safe environment for employees and customers.
• Handle customer issues with urgency and satisfaction.
• Oversee POS transactions, discounts, refunds and loyalty.
• Support inventory controls, pricing, markdowns, and receiving.
• Lead merchandising, housekeeping, and promotional setup.

Skills

Background check

Verbal communication

Written communication

Managerial skills

Organizational skills

Interpersonal skills

Visual merchandising

Footwear knowledge

Basic math

Policies knowledge

Job description

Rack Room Shoes in Fort Mill, SC is seeking an Assistant Manager to support the Store Manager in daily operations and lead staff to deliver excellent customer service. The role emphasizes safety, policy compliance, and achievement of sales and service goals.

The Assistant Manager will train associates, supervise POS, and drive inventory, merchandising, and loss prevention efforts while maintaining a high standard of store presentation.