Assistant Store Manager: Lead Ops & Train Teams

Rack Room Shoes; Fort Mill (SC); On-site; USD 38,683,008 - 54,156,211; Full time

Job summary

Rack Room Shoes Fort Mill, SC is seeking an Assistant Manager to support the Store Manager in daily operations, ensuring policy compliance and staff development. You will lead, train and guide the team, handle customer issues promptly, and strive to meet sales and service goals while maintaining merchandising standards.

The role emphasizes strong communication, leadership, and knowledge of store procedures, with compensation offered as hourly pay and benefits within a fast-paced retail

Qualifications

• Strong communication skills, both verbal and written.
• Proven managerial and organizational abilities.
• Excellent interpersonal skills for customer and staff interactions.
• Advanced visual merchandising and store presentation capabilities.
• Knowledge of footwear, accessories and shoe care is beneficial.
• Solid mathematical skills for sales and inventory tasks.
• Familiarity with store operations policies and procedures.
• Ability to train and develop staff and lead by example.

Responsibilities

• Assist Store Manager in daily store operations and adherence to policies.
• Provide leadership, guidance and training to staff.
• Handle customer issues with urgency and ensure satisfaction.
• Oversee POS transactions, discounts and refunds per policy.
• Manage inventory controls, pricing changes and stock accuracy.
• Direct merchandising, floor upkeep and visual presentation standards.
• Monitor payroll, scheduling and attendance compliance.
• Lead loss prevention efforts and safeguard company assets.
• Develop staff and reinforce operational standards.

Skills

Verbal and written communication

Managerial skills

Organizational skills

Interpersonal skills

Visual merchandising

Footwear and accessories knowledge

Mathematical skills

Store operations policies andProcedües

Tools

POS systems

Job description

Rack Room Shoes Fort Mill, SC is seeking an Assistant Manager to support the Store Manager in daily operations, ensuring policy compliance and staff development. You will lead, train and guide the team, handle customer issues promptly, and strive to meet sales and service goals while maintaining merchandising standards.

The role emphasizes strong communication, leadership, and knowledge of store procedures, with compensation offered as hourly pay and benefits within a fast-paced retail