Retail Store Lead: Customer Experience & Ops

Rack Room Shoes; Myrtle Beach (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

Rack Room Shoes in Myrtle Beach, SC is seeking an Assistant Manager to support the Store Manager in daily operations and staff leadership. The role focuses on delivering exceptional customer service, maintaining store standards, and ensuring compliance with company policies.

The Assistant Manager will lead by example, train staff, and step in for the Store Manager as needed to achieve sales and service goals while upholding safety and store procedures.

Qualifications

• Approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Strong interpersonal skills for customer and employee interactions.
• Strong visual merchandising skills.
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills.
• Knowledge of corporate and store policies and procedures.
• Clear understanding of store presentation standards.

Responsibilities

• Assist the Store Manager in managing day-to-day store operations.
• Provide leadership, guidance and training to staff.
• In the absence of the Store Manager, assume full responsibility for store operations.
• Strive to meet and exceed sales, service and operational objectives.
• Ensure safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience.
• Oversee service levels and training.
• Handle POS transactions per policy and procedures.
• Manage loyalty, promos, open/close procedures, inventory controls.
• Conduct physical inventories and merchandise presentation.

Skills

Background check

Verbal communication

Written communication

Managerial skills

Organizational skills

Interpersonal skills

Visual merchandising

Footwear knowledge

Mathematical skills

Store policies knowledge

Job description

Rack Room Shoes in Myrtle Beach, SC is seeking an Assistant Manager to support the Store Manager in daily operations and staff leadership. The role focuses on delivering exceptional customer service, maintaining store standards, and ensuring compliance with company policies.

The Assistant Manager will lead by example, train staff, and step in for the Store Manager as needed to achieve sales and service goals while upholding safety and store procedures.