Store Operations Lead: Customer Experience & Team Training

Rack Room Shoes; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Rack Room Shoes is seeking an Assistant Manager to help the Store Manager run daily operations and enforce company policies. The role provides leadership and training to the staff and steps in for the Store Manager when needed, aiming to meet sales, service and operational goals.

The position emphasizes safety, customer experience, POS handling, inventory and merchandising, payroll oversight, and staff development within a fast-paced retail environment.

Qualifications

• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Strong interpersonal skills for customer and employee interactions.
• Strong visual merchandising skills.
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills.
• Knowledge of Corporate andStore Operations policies and procedures.
• Understanding of standards of Store Presentation and strong visual merchandising.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Provide service leadership and train staff under Store Manager guidance.
• Process POS transactions, discounts and refunds per policy.
• Oversee inventory control, pricing changes and physical counts.
• Maintain merchandising standards and promotional signage.
• Support scheduling, payroll controls and time/attendance.
• Lead training, development and loss prevention initiatives.

Skills

Leadership

Customer service

Communication

Visual merchandising

Job description

Rack Room Shoes is seeking an Assistant Manager to help the Store Manager run daily operations and enforce company policies. The role provides leadership and training to the staff and steps in for the Store Manager when needed, aiming to meet sales, service and operational goals.

The position emphasizes safety, customer experience, POS handling, inventory and merchandising, payroll oversight, and staff development within a fast-paced retail environment.