Store Operations Leader — Customer Experience & Training

Rack Room Shoes; Asheville (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Rack Room Shoes is seeking an Assistant Manager to support the Store Manager in day-to-day operations, ensuring policy compliance and delivering exceptional customer service. You will train staff, lead by example, and step in during the Store Manager's absence to maintain sales and operational targets.

The role emphasizes leadership, merchandising, loss prevention, and a strong understanding of store policies to deliver a consistent shopping experience.

Qualifications

• Background check approved.
• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Strong interpersonal skills for customer and employee interactions.
• Strong visual merchandising skills.
• Working knowledge of footwear, accessories and shoe care.

Responsibilities

• Assist Store Manager in day-to-day operations and compliance with company policies.
• Provide leadership and training to staff; cover in Store Manager's absence.
• Ensure excellent customer shopping experience and service standards.
• Manage POS transactions, discounts, refunds, loyalty, and closing procedures.
• Oversee inventory control, pricing, markdowns, and physical inventory.

Skills

Communication

Leadership

Interpersonal skills

Visual merchandising

Policies & procedures

Basic math

Job description

Rack Room Shoes is seeking an Assistant Manager to support the Store Manager in day-to-day operations, ensuring policy compliance and delivering exceptional customer service. You will train staff, lead by example, and step in during the Store Manager's absence to maintain sales and operational targets.

The role emphasizes leadership, merchandising, loss prevention, and a strong understanding of store policies to deliver a consistent shopping experience.