Store Operations Leader & Customer Experience Champion

Crossgates; City of Albany (NY); On-site; USD 30,307 - 44,083; Full time

Job summary

Rack Room Shoes is seeking an Assistant Manager to support the Store Manager in daily operations and to guide staff toward achieving sales, service and operational goals. The role requires leadership, strong communication, and a solid understanding of merchandising and visual standards.

You will ensure the safety of employees and customers, manage POS transactions, handle inventory and payroll tasks, and provide on-the-job training.

Qualifications

• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Strong interpersonal and leadership abilities.
• Knowledge of store operations and visual presentation.

Responsibilities

• Assist Store Manager in day-to-day store operations.
• Provide service training and leadership to staff.
• Handle sales, discounts, refunds, and loyalty programs.
• Perform inventory control and price management.
• Oversee payroll scheduling and time/attendance.
• Train and develop direct reports; enforce operational standards.
• Support loss prevention and protect company assets.

Skills

Leadership

Customer service

Merchandising

Communication

Payroll management

Loss prevention

Tools

POS systems

Job description

Rack Room Shoes is seeking an Assistant Manager to support the Store Manager in daily operations and to guide staff toward achieving sales, service and operational goals. The role requires leadership, strong communication, and a solid understanding of merchandising and visual standards.

You will ensure the safety of employees and customers, manage POS transactions, handle inventory and payroll tasks, and provide on-the-job training.