Senior Technical Support Engineer - Remote (Public Safety)

Motorola Solutions; Kentucky; Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Job summary

Motorola Solutions is hiring a Senior Technical Support Engineer for a remote US-based role. You will configure and support complex hardware and software deployments in public safety environments, providing expert remediation of critical issues.

The role demands nights, weekends, on-call rotations, and collaboration with cross-functional teams to keep public safety networks running smoothly. A Bachelor's degree or equivalent experience is welcomed, with opportunities to grow within a global

Qualifications

• Bachelor's degree or 3+ years of relevant experience.
• Must be able to obtain background clearance as required by government customers.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Responsibilities

• Configure and support complex hardware and software systems deployed in public safety customer environments.
• Resolve highly critical customer issues received via phone, email, and web portal with outstanding professionalism.
• Collaborate across technical groups to streamline workflows and deliver rapid, high-quality resolutions.
• Troubleshoot and analyze intricate system-level software, networking, and third-party components.
• Identify root causes of application failures and implement corrective measures to prevent recurrences.
• Maintain continuous operational availability of local and remote customer implementations.
• Work effectively as a self-directed technical resource and as a highly collaborative team member.
• Share domain knowledge regarding application behavior and database performance with internal engineering groups.
• Participate in a rotational off-hours on-call schedule to support emergency system restoration.

Skills

Technical skills

Troubleshooting

Problem solving

Client engagement

On-call rotation

Cross-functional work

Education

Bachelor's degree or 3+ years experience

Tools

MS SQL Server

MS Windows Server

PremierOne Application Suite

F5 Load Balancers

Fortigate firewalls

Job description

Motorola Solutions is hiring a Senior Technical Support Engineer for a remote US-based role. You will configure and support complex hardware and software deployments in public safety environments, providing expert remediation of critical issues.

The role demands nights, weekends, on-call rotations, and collaboration with cross-functional teams to keep public safety networks running smoothly. A Bachelor's degree or equivalent experience is welcomed, with opportunities to grow within a global