Senior Technical Support Engineer – Remote & On-Call

Motorola Solutions; Cleveland (OH); Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions in the United States is seeking a Senior Technical Support Engineer to install, configure, and support critical hardware and software for public safety customers. This remote role serves as a technical touchpoint across customer environments, with nights, weekends and a rotational on-call schedule.

You will work with PremierOne applications and related systems, collaborating with engineering teams to diagnose issues and deliver rapid, high-quality resolutions.

Qualifications

• Bachelor's degree or 3+ years of relevant experience.
• Must be able to obtain background clearance as required by government customers.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Travel under 10%

Responsibilities

• Configure and support complex hardware and software systems deployed in public safety customer environments
• Resolve highly critical customer issues received via phone, email, and web portal with outstanding professionalism
• Collaborate across technical groups to streamline workflows and deliver rapid, high-quality resolutions
• Troubleshoot and analyze intricate system-level software, networking, and third-party components
• Identify root causes of application failures and implement corrective measures to prevent recurrences
• Maintain continuous operational availability of local and remote customer implementations
• Work effectively as a self-directed technical resource and as a highly collaborative team member
• Share domain knowledge regarding application behavior and database performance with internal engineering groups
• Participate in a rotational off-hours on-call schedule to support emergency system restoration

Skills

Database & OS Administration

Performance Analysis

Network & Infrastructure

Problem Solving

Client Engagement

On-Call Rotation

Education

Bachelor's degree or 3+ years of relevant experience

Job description

Motorola Solutions in the United States is seeking a Senior Technical Support Engineer to install, configure, and support critical hardware and software for public safety customers. This remote role serves as a technical touchpoint across customer environments, with nights, weekends and a rotational on-call schedule.

You will work with PremierOne applications and related systems, collaborating with engineering teams to diagnose issues and deliver rapid, high-quality resolutions.