Senior Technical Support Engineer - Remote Public Safety

Motorola Solutions; Newark (NJ); Remote; USD 90,000 - 100,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Senior Technical Support Engineer to remotely support and configure critical hardware and software implementations for public safety customers across the United States. The role includes nights, weekends, and holidays with a rotational on-call schedule to ensure continuous service.

You will diagnose complex systems, collaborate across technical groups, and support PremierOne environments, MS SQL Server and Windows Server while upholding CJIS security standards and

Qualifications

• Bachelor's degree or equivalent practical experience.
• Experience in configuring and supporting hardware/software in public-safety environments.
• Ability to work nights, weekends, and holidays with on-call rotation.

Responsibilities

• Configure and support complex hardware and software systems in public safety environments.
• Resolve highly critical customer issues via phone, email, and web portal.
• Collaborate across technical groups to deliver rapid, high-quality resolutions.

Skills

Problem solving

Client engagement

On-call rotation

Database & OS Administration

Performance analysis

Network & infrastructure

Education

Bachelor's degree or equivalent practical experience

Tools

PremierOne Application Suite

F5 Load Balancers

Fortigate firewalls

SQL Server indexing

Job description

Motorola Solutions is seeking a Senior Technical Support Engineer to remotely support and configure critical hardware and software implementations for public safety customers across the United States. The role includes nights, weekends, and holidays with a rotational on-call schedule to ensure continuous service.

You will diagnose complex systems, collaborate across technical groups, and support PremierOne environments, MS SQL Server and Windows Server while upholding CJIS security standards and