Remote Public Safety Systems Support Specialist

Motorola Solutions; Phoenix (AZ); On-site; USD 90,000 - 110,000; Full time

Job summary

Motorola Solutions enables public safety networks by delivering PremierOne and related systems. This remote U.S. role requires night/weekend shifts and on-call responsibilities to ensure continuous support for critical environments.

Candidates should hold a Bachelor's degree or equivalent practical experience and demonstrate strong troubleshooting, SQL Server/Windows Server administration, and customer engagement skills for rapid, professional resolutions.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Experience configuring and maintaining MS SQL Server and Windows Server.
• Ability to work nights, weekends, and holidays; on-call rotation.
• Strong troubleshooting and customer engagement skills.

Responsibilities

• Configure and support complex hardware and software in public safety environments.
• Resolve critical customer issues via phone, email, and web portal.
• Collaborate across technical groups to accelerate resolutions.
• Troubleshoot system-level software, networking, and third-party components.
• Maintain operational availability of local and remote implementations.

Skills

SQL Server administration

Windows Server administration

Performance analysis

Network troubleshooting

Problem solving

Client engagement

On-call rotation

Education

Bachelor’s degree

Tools

MS Ops Manager

F5 Load Balancers

Fortigate firewalls

Job description

Motorola Solutions enables public safety networks by delivering PremierOne and related systems. This remote U.S. role requires night/weekend shifts and on-call responsibilities to ensure continuous support for critical environments.

Candidates should hold a Bachelor's degree or equivalent practical experience and demonstrate strong troubleshooting, SQL Server/Windows Server administration, and customer engagement skills for rapid, professional resolutions.