Public Safety Tech Support Specialist (Remote & On‑Call)

Motorola Solutions; Chicago (IL); On-site; USD 90,000 - 110,000; Full time

Job summary

Motorola Solutions is seeking a remote Senior Technical Support professional in the United States to maintain mission‑critical public safety networks. You will configure, diagnose, and optimize complex hardware and software deployments in customer environments, with on‑call rotation for emergencies.

The role demands strong database/OS administration, network troubleshooting, and cross‑team collaboration. A Bachelor's degree or equivalent experience is required, and the job offers a competitive

Qualifications

• Database & OS Administration to configure and maintain MS SQL Server and MS Windows Server environments.
• Performance Analysis using MS Ops Manager and desktop operating systems to identify performance bottlenecks.
• Network & Infrastructure troubleshooting including basic routing, firewalls, and security rules.

Responsibilities

• Configure and support complex hardware and software systems deployed in public safety customer environments.
• Resolve highly critical customer issues received via phone, email, and web portal with professionalism.
• Collaborate across technical groups to streamline workflows and deliver rapid, high-quality resolutions.
• Troubleshoot and analyze intricate system-level software, networking, and third‑party components.

Skills

Database administration

OS administration

Performance analysis

Networking troubleshooting

Education

Bachelor’s degree or equivalent

Tools

MS SQL Server

MS Windows Server

MS Ops Manager

Job description

Motorola Solutions is seeking a remote Senior Technical Support professional in the United States to maintain mission‑critical public safety networks. You will configure, diagnose, and optimize complex hardware and software deployments in customer environments, with on‑call rotation for emergencies.

The role demands strong database/OS administration, network troubleshooting, and cross‑team collaboration. A Bachelor's degree or equivalent experience is required, and the job offers a competitive