Remote Public Safety Tech Support Specialist (On-Call)

Motorola Solutions; Salt Lake City (UT); On-site; USD 90,000 - 110,000; Full time

Job summary

Motorola Solutions in the CMSO Software Enterprise Technical Support group seeks a remote, full-time specialist to configure and support complex hardware and software systems for public safety customers across the United States. The role includes nights, weekends, and on-call rotation to ensure mission-critical systems stay online.

You will diagnose system-level software, networking, and database issues, collaborate across teams, and translate incidents into rapid, high-quality resolutions while

Qualifications

• Bachelor's degree or equivalent practical experience.

Responsibilities

• Configure and support complex hardware and software systems deployed in public safety customer environments.
• Resolve highly critical customer issues received via phone, email, and web portal with professionalism.
• Collaborate across technical groups to streamline workflows and deliver rapid, high-quality resolutions.
• Troubleshoot and analyze intricate system-level software, networking, and third‑party components.
• Identify root causes of application failures and implement corrective measures to prevent recurrences.
• Maintain continuous operational availability of local and remote customer implementations.
• Work effectively as a self-directed technical resource and as a collaborative team member.
• Share domain knowledge regarding application behavior and database performance with internal engineering groups.
• Participate in a rotational off-hours on‑call schedule to support emergency system restoration.

Skills

Database & OS admin

Performance analysis

Network troubleshooting

Problem solving

Client engagement

On-call rotation

Tools

MS SQL Server

MS Windows Server

MS Ops Manager

F5 Load Balancers

Fortigate firewalls

Job description

Motorola Solutions in the CMSO Software Enterprise Technical Support group seeks a remote, full-time specialist to configure and support complex hardware and software systems for public safety customers across the United States. The role includes nights, weekends, and on-call rotation to ensure mission-critical systems stay online.

You will diagnose system-level software, networking, and database issues, collaborate across teams, and translate incidents into rapid, high-quality resolutions while