Senior Technical Support Engineer - Level 3, Remote APAC

Driverseat; Germany (OH); On-site; USD 74,217 - 102,762; Full time

Benefits offered by this job

30 days paid annual leave

Trust-based working hours

Remote work from Australia

Company bonus plan

Continued professional development

Job summary

Canon Group is seeking a Technical Support Specialist (Level 3) to support enterprise customers across APAC while working remotely. You will diagnose complex issues, coordinate with Canon and NT-ware teams, and ensure high-quality customer service.

The role emphasizes global collaboration and continuous improvement. You will participate in knowledge sharing, documentation updates, and ongoing professional development within an international team, with flexible hours and a focus on customer

Qualifications

• Experience supporting enterprise software solutions.
• Analytical thinker with a customer-focused mindset.
• Comfort with Windows, networks and printing environments.

Responsibilities

• Take ownership of complex incidents and guide them to resolution.
• Analyze issues, identify root causes and develop workarounds when needed.
• Collaborate with Canon support teams, partner technicians, and NT-ware teams.
• Maintain proactive communication with stakeholders throughout incidents.
• Contribute to knowledge sharing and process improvement.

Skills

Windows environments

Network troubleshooting

Printing ecosystems

Enterprise software

Job description

Canon Group is seeking a Technical Support Specialist (Level 3) to support enterprise customers across APAC while working remotely. You will diagnose complex issues, coordinate with Canon and NT-ware teams, and ensure high-quality customer service.

The role emphasizes global collaboration and continuous improvement. You will participate in knowledge sharing, documentation updates, and ongoing professional development within an international team, with flexible hours and a focus on customer