Remote Printer Support Specialist I

Canon Information Technology Services, Inc.; North Carolina; On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Remote work style

Various scheduling options

Paid orientation and training

Benefits (medical, vision, dental, and

life insurance, and disability)

Company-paid holidays

Paid time off

401(k) with company match

Employee assistance program

Tuition reimbursement

Employee discounts

Pay differentials

Job summary

Canon Information Technology Services, Inc. offers a fully remote Technical Printer Support Representative I role with flexible scheduling in the United States.

The position supports Canon customers by phone, analyzes and resolves issues, and uses a range of software tools. A high school diploma and prior customer service experience are required, with strong English communication and time-management skills.

Qualifications

• High school diploma or equivalent.
• Previous customer service or call center experience.
• Demonstrated knowledge of PC operating systems such as Windows and/or MAC.
• Intermediate to advanced level skills with internet navigation, instant messenger tools, and email.
• Keyboarding and MS Office proficiency.
• Ability to work independently and manage time effectively.
• Strong communicator with active listening skills and proficiency in English.
• Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment.
• Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time.
• Dependable, punctual, and consistent attendance is a must for this position.
• A reliable high-speed internet connection and a workspace free from noise and distractions.
• This position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia.

Responsibilities

• Provide positive and professional technical support to Canon customers via phone.
• Analyze complex issues to answer questions, troubleshoot, and advise on solutions.
• Promptly identify, research, and resolve customer inquiries using all available software and network tools.
• Interact with customers and team members simultaneously to expedite call resolution.
• Make prompt, accurate business decisions that mutually benefit the business and the customer.
• Document interactions and resolutions in our easy-to-use applications.
• Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website.

Skills

Customer service experience

Windows

MAC

Internet navigation

Email

MS Office

Time management

English proficiency

Multitasking

Punctuality

Independent work

Strong communication

Education

High school diploma or equivalent

Job description

Canon Information Technology Services, Inc. offers a fully remote Technical Printer Support Representative I role with flexible scheduling in the United States.

The position supports Canon customers by phone, analyzes and resolves issues, and uses a range of software tools. A high school diploma and prior customer service experience are required, with strong English communication and time-management skills.