APAC Remote — Level 3 Tech Support Specialist

Kernelmode; Germany (OH); On-site; USD 51,381 - 79,926; Full time

Benefits offered by this job

30 days leave

Remote work from Australia

Company bonus plan

Professional development

Growth opportunities

Job summary

Canon is seeking a Technical Support Specialist (Level 3) to support enterprise customers across APAC from a remote setup. You will navigate Windows environments, network challenges, and printing ecosystems while delivering exceptional customer service.

The role involves collaborating with Canon teams and partners across multiple countries, with a focus on proactive communication and knowledge sharing. You will work with an international team, offering flexibility and development opportunities

Qualifications

• Experience handling complex technical issues in enterprise environments.
• Strong analytical thinking with customer focus.
• Willingness to collaborate across international teams.

Responsibilities

• Take ownership of complex incidents and guide them to resolution.
• Analyze root causes and develop effective workarounds.
• Collaborate with Canon support teams, partners, and NT-ware teams to resolve escalations.
• Maintain proactive communication with stakeholders throughout incident lifecycle.
• Contribute to knowledge sharing and continuous improvement of support services.

Skills

Windows

Networking

Printing systems

Enterprise software

Customer service

Job description

Canon is seeking a Technical Support Specialist (Level 3) to support enterprise customers across APAC from a remote setup. You will navigate Windows environments, network challenges, and printing ecosystems while delivering exceptional customer service.

The role involves collaborating with Canon teams and partners across multiple countries, with a focus on proactive communication and knowledge sharing. You will work with an international team, offering flexibility and development opportunities