Senior Field Service Technician - On-Site 24/7 Support

Canon Solutions America; Irving (TX); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Employee referrals

Employee discounts

Dress for Your Day

Volunteer opportunities

Canon welcome kit

Comprehensive benefits

Job summary

Canon U.S.A., Inc. is seeking a Field Service Technician IV to deliver top-tier support for Canon products in a dynamic, 24/7 environment. The role demands extensive product knowledge, precise diagnostics, and adherence to Canon standards.

Responsibilities include diagnosing failures, repairing equipment, and preparing detailed reports, with travel across assigned territories and on-site maintenance. A relevant associate degree or equivalent field experience is preferred, along with a valid

Qualifications

• General education and/or vocational training plus 4–6 years of related experience.
• Associate degree in electronics or electrical engineering preferred or equivalent experience.
• Direct experience working as a field technician.
• Must be able to travel with valid driver’s license and acceptable driving record.
• Must be able to lift 50 pounds and be active more than 50% of the time.

Responsibilities

• Diagnose mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Prepare reports for analysis of product failure trends and serviceability issues.
• Provide efficient, responsive field/shop/on-site maintenance to meet customer demands.
• Maintain Field Service Reports, Expense Reports, and Canon property; guide less senior engineers.
• Provide solutions for escalated technical and customer-service issues across territories.
• Maintain expert knowledge of multiple product lines, including troubleshooting and diagnostics.

Skills

Field service

Troubleshooting

Customer service

Driver's license

Security clearance

Education

Associate degree in electronics or EE

Equivalent experience preferred

Job description

Canon U.S.A., Inc. is seeking a Field Service Technician IV to deliver top-tier support for Canon products in a dynamic, 24/7 environment. The role demands extensive product knowledge, precise diagnostics, and adherence to Canon standards.

Responsibilities include diagnosing failures, repairing equipment, and preparing detailed reports, with travel across assigned territories and on-site maintenance. A relevant associate degree or equivalent field experience is preferred, along with a valid