Bilingual Tech Support Specialist — Remote

Canon Canada; New Brunswick (NJ); On-site; USD 32,296 - 33,361; Full time

Benefits offered by this job

Health coverage

Life insurance

Disability insurance

Vacation & PTO

RRSP matching

Profit-sharing

Education assistance

Product discounts

Job summary

Canon Canada is seeking a Bilingual Technical Support Representative - Virtual to deliver exceptional customer service for Canon consumer products, troubleshoot complex issues, and guide customers to the right solutions.

This 100% remote position features rotating shifts, multi‑channel support (phone, email, chat), and clear opportunities to upsell while maintaining high customer satisfaction and achieving KPIs.

Qualifications

• French and English proficiency.
• High school diploma is required.
• Minimum 1 year experience in a contact center or customer service environment.
• Proven customer relations skills in multi-channel environments.
• Comfort with computers and learning new systems quickly.
• Strong time management and ability to meet KPIs.
• Clear written and oral communication skills.

Responsibilities

• Deliver exceptional customer service via phone, email, and chat to Canon clients.
• Provide troubleshooting steps and guide customers to solutions.
• Identify opportunities to upsell products and provide product information.
• Utilize CRM to document interactions and retrieve customer data.
• Work to meet monthly KPIs and operational metrics.
• Collaborate with colleagues and leadership in a fast-paced environment.

Skills

French language

English language

Multichannel support

CRM experience

Education

High school diploma

Tools

CRM database

Job description

Canon Canada is seeking a Bilingual Technical Support Representative - Virtual to deliver exceptional customer service for Canon consumer products, troubleshoot complex issues, and guide customers to the right solutions.

This 100% remote position features rotating shifts, multi‑channel support (phone, email, chat), and clear opportunities to upsell while maintaining high customer satisfaction and achieving KPIs.