Remote Printer Support Specialist I

Canon Information Technology Services, Inc.; Chesapeake (VA); On-site; USD 42,981,000 - 44,496,000; Full time

Benefits offered by this job

Remote work style

Paid orientation and training

Benefits (medical, vision, dental,Life

Company-paid holidays

Paid time off: personal, vacation, and

401(k) with company match

Employee assistance program

Tuition reimbursement

Employee discounts

Pay differentials

Job summary

Canon Information Technology Services, Inc. is seeking a remote Canon Technical Printer Support Representative I to provide professional technical support to customers via phone.

You will analyze complex issues, troubleshoot, and resolve inquiries using available software and network tools in a fast-paced virtual environment. Ideal candidates have a high school diploma, customer service experience, and proficiency with Windows or Mac.

Qualifications

• High school diploma or equivalent.
• Customer service or call center experience.
• Proficient with Windows and/or MAC.
• Strong English communication and active listening.
• Ability to multitask and navigate multiple programs.

Responsibilities

• Provide professional technical support to Canon customers by phone.
• Troubleshoot and advise on solutions.
• Research and resolve inquiries using available software and network tools.
• Document interactions and resolutions in applications.
• Assist customers with purchases and orders on the Canon website.

Skills

Customer service

Active listening

English proficiency

Windows/MAC basics

MS Office

Time management

Internet navigation

Email/IM tools

Education

High school diploma or equivalent

Tools

MS Office

Email client

Instant Messenger

Job description

Canon Information Technology Services, Inc. is seeking a remote Canon Technical Printer Support Representative I to provide professional technical support to customers via phone.

You will analyze complex issues, troubleshoot, and resolve inquiries using available software and network tools in a fast-paced virtual environment. Ideal candidates have a high school diploma, customer service experience, and proficiency with Windows or Mac.