Remote MR/CT/VL Support Engineer – 24/7

Canon Medical Systems USA, Inc.

United States

On-site

USD 86,000 - 138,000

Full time

14 days+

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Canon Medical Systems USA, Inc. is seeking a remote Tier-1 Customer Support Specialist to handle initial intake, prioritization, and remote troubleshooting for diagnostic imaging modality equipment across the USA.

The role requires strong knowledge of Canon IQ/KMS, Oracle SR, and remote connectivity tools, with experience in field service collaboration and after-hours coverage. A2-year degree or equivalent with 3+ years of related support is expected.

Qualifications

2 Year / Associate's Degree in Biomedical Engineering, Electronics, or related technical field (or equivalent experience).
3 years combined field and technical support experience servicing diagnostic imaging modalities (CT, MR, XR, VL, or UL).
Canon-specific equipment experience required.
Experience with remote troubleshooting, problem solving, and analytical skills.

Responsibilities

Serve as the first point of contact (Tier 1) for customer service requests with accurate intake and prioritization.
Perform remote troubleshooting and triage using remote connectivity tools and knowledge bases.
Escalate complex issues to Tier 2 (TSE/NSE) with complete documentation.
Maintain timely updates in Oracle Service Request (SR) system according to standards.
Collaborate with Field Service Engineers and cross-functional teams to resolve issues.