Senior Server & Network Tech Services Engineer |Remote Flex

Akamai; Cambridge (MA); Presencial; USD 96 000 - 174 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Healthcare

401K

Paid time off

Parental leave

Resumo da oferta

Akamai is seeking a Senior Server Tech Services Engineer to lead complex hardware and network issue escalations across our global Edge Platform. You will mentor junior engineers, coordinate repairs with ISPs and field teams, and drive operational excellence to keep Akamai’s CDN and security products performing at scale.

You will work with cSTS leadership on maintenance, collaborate with Network Infrastructure and Site Reliability Engineering colleagues, and analyze failure patterns to prevent

Qualificações

• 8 years of relevant experience in hardware/network engineering.
• Experience diagnosing hardware and network issues across data centers.
• Strong knowledge of Layer 1/Layer 2 troubleshooting, OSI model, Unix/Linux CLI.

Responsabilidades

• Report to cSTS team lead during critical maintenance projects.
• Collaborate with Network Infrastructure and SRE teams to assess issues and initiate workflows.
• Diagnose high-level hardware and network issues across Akamai's global infrastructure.
• Facilitate server repairs with ISPs and field engineers.
• Coordinate return of Akamai equipment to warehouse or vendors.
• Monitor hardware failure trends and report to Hardware Engineering and vendors.

Conhecimentos

Equipment fault diagnosis

Layer 1/Layer 2 troubleshooting

OS/Unix/Linux CLI

Data center technologies

Analytical problem solving

Cross-team collaboration

Formação académica

Bachelor's degree in technology or related field

Descrição da oferta de emprego

Akamai is seeking a Senior Server Tech Services Engineer to lead complex hardware and network issue escalations across our global Edge Platform. You will mentor junior engineers, coordinate repairs with ISPs and field teams, and drive operational excellence to keep Akamai’s CDN and security products performing at scale.

You will work with cSTS leadership on maintenance, collaborate with Network Infrastructure and Site Reliability Engineering colleagues, and analyze failure patterns to prevent