Senior Server Tech Services Engineer — Hybrid/Remote

Akamai Technologies, Inc.; Helena (MT); On-site; USD 96,000 - 174,000; Full time

Benefits offered by this job

Health insurance

401K savings plan

PTO (vacation)

Sick time

Parental leave

Employee stock purchase plan (ESPP)

Job summary

Akamai Technologies, Inc. is seeking a Senior Server Tech Services Engineer to lead and resolve high-severity hardware and network incidents across our global edge platform.

You will mentor junior engineers and drive rapid, reliable resolutions with cSTS, Network Infrastructure, and Site Reliability teams. You diagnose complex issues, oversee repairs with field engineers and vendors, monitor failure patterns, and help optimize CDN and security performance.

Qualifications

• 8 years of relevant experience and a Bachelor's degree in technology, related field, or equivalent experience.
• Experience with fault diagnosis in network and server hardware technologies like drives, RAM, motherboards, and RAID.
• Expert knowledge of Layer 1 and Layer 2 troubleshooting, OSI model, and Unix/Linux CLI.
• Experience with data center technologies and infrastructure environment management.
• Strong analytical skills to gather information and resolve complex technical issues.
• Ability to maintain relationships with internal teams, third-party providers, and vendors.

Responsibilities

• Report and work closely with the cSTS team lead during critical maintenance projects.
• Collaborate with Network Infrastructure and Site Reliability Engineering teams to assess issues and initiate workflows.
• Diagnose high-level hardware and network issues across the global infrastructure.
• Facilitate server repairs by working with ISP and Field Engineers.
• Coordinate return of Akamai equipment to warehouse or vendors.
• Monitor hardware failure patterns and report trends to Hardware Engineering and vendors.

Skills

Network hardware troubleshooting

Layer 1/Layer 2 troubleshooting

Unix/Linux CLI

Analytical skills

Vendor coordination

Education

Bachelor's degree in technology or related field

Tools

Server hardware components

Job description

Akamai Technologies, Inc. is seeking a Senior Server Tech Services Engineer to lead and resolve high-severity hardware and network incidents across our global edge platform.

You will mentor junior engineers and drive rapid, reliable resolutions with cSTS, Network Infrastructure, and Site Reliability teams. You diagnose complex issues, oversee repairs with field engineers and vendors, monitor failure patterns, and help optimize CDN and security performance.