Senior Server Tech Services Engineer - Global Flexible

Akamai Technologies, Inc.; Atlanta (GA); On-site; USD 96,000 - 174,000; Full time

Benefits offered by this job

Healthcare

401K savings plan

Company holidays

PTO (Vacation)

Sick time

Parental leave

Employee assistance program

Job summary

Akamai Technologies, Inc. is seeking a Senior Server Tech Services Engineer to resolve high-severity hardware and network issues across its global infrastructure.

You will lead complex escalations, mentor junior engineers, and drive operational excellence to ensure optimal performance of the Edge Platform and security services. You will partner with cSTS, Network Infrastructure, and Site Reliability Engineering teams, diagnose issues, coordinate repairs with ISPs and field engineers, and report

Qualifications

• 8 years of relevant experience with a tech degree or equivalent.
• Experience with fault diagnosis in network and server hardware technologies like drives, RAM, motherboards, and RAID.
• Expert knowledge of Layer 1 and Layer 2 troubleshooting, OSI Model, and Unix/Linux CLI.
• Experience with data center technologies and infrastructure environment management.
• Demonstrate solid analytical skills to systematically gather information and resolve complex technical issues.
• Able to maintain working relationships with internal teams, third-party providers, and external vendors.

Responsibilities

• Reporting and working closely with the cSTS team lead during critical maintenance projects.
• Collaborating with Network Infrastructure and Site Reliability Engineering teams to assess issues and initiate swift workflows.
• Diagnosing high-level hardware and network issues across the global infrastructure.
• Facilitating server repairs by working with ISP and Field Engineers.
• Coordinating the return of Akamai equipment back to the warehouse or vendors.
• Monitoring hardware failure patterns and proactively reporting trends to Hardware Engineering and vendors.

Skills

Hardware diagnosis

Network diagnosis

Unix/Linux CLI

OSI Model

Data center tech

Vendor coordination

Education

Bachelor's degree

Job description

Akamai Technologies, Inc. is seeking a Senior Server Tech Services Engineer to resolve high-severity hardware and network issues across its global infrastructure.

You will lead complex escalations, mentor junior engineers, and drive operational excellence to ensure optimal performance of the Edge Platform and security services. You will partner with cSTS, Network Infrastructure, and Site Reliability Engineering teams, diagnose issues, coordinate repairs with ISPs and field engineers, and report