Senior Server Tech Services Engineer — Global Infrastructure Lead

Akamai Technologies, Inc.; United States; Remote; USD 130,000 - 180,000; Full time

Job summary

Akamai in the United States is seeking a Senior Server Tech Services Engineer to resolve high-severity hardware and network issues across Akamai's edge infrastructure. You will lead complex escalations and mentor junior engineers to drive operational excellence.

You will collaborate with the cSTS, Network Infrastructure, and Site Reliability Engineering teams to diagnose Layer 1/2 issues, coordinate server repairs, and ensure timely return of equipment to warehouses or vendors.

Qualifications

• 5+ years of relevant experience and a Bachelor's degree in technology or related field.
• Experience with fault diagnosis in network and server hardware technologies.
• Expert knowledge of Layer 1/Layer 2 troubleshooting, OSI model, and Unix/Linux CLI.

Responsibilities

• Report to the cSTS team lead during critical maintenance projects.
• Collaborate with Network Infrastructure and Site Reliability Engineering teams to assess issues.
• Diagnose high-level hardware and network issues across the global infrastructure.
• Coordinate server repairs with ISP and Field Engineers.
• Coordinate return of Akamai equipment to warehouses or vendors.
• Monitor hardware failure patterns and report trends to Hardware Engineering.

Skills

Layer 1/Layer 2 troubleshooting

Unix/Linux CLI

Hardware fault diagnosis

Cross-team collaboration

Education

Bachelor's degree in technology or related field

Job description

Akamai in the United States is seeking a Senior Server Tech Services Engineer to resolve high-severity hardware and network issues across Akamai's edge infrastructure. You will lead complex escalations and mentor junior engineers to drive operational excellence.

You will collaborate with the cSTS, Network Infrastructure, and Site Reliability Engineering teams to diagnose Layer 1/2 issues, coordinate server repairs, and ensure timely return of equipment to warehouses or vendors.