Senior Server Tech & Network Reliability Engineer

Akamai Technologies, Inc.; Madison (WI); On-site; USD 96,000 - 174,000; Full time

Job summary

Akamai Technologies, Inc. is seeking a Senior Server Tech Services Engineer to resolve high-severity hardware and network issues across our global infrastructure, guiding complex escalations and mentoring junior engineers.

You will work with cSTS, Network Infrastructure, and Site Reliability Engineering to ensure optimal performance of our edge platform and security products, driving operational excellence in a fast-paced, enterprise environment.

Qualifications

• 8+ years of relevant experience and a Bachelor's degree in technology or related field.
• Experience diagnosing faults in network and server hardware (drives, RAM, motherboards, RAID).
• Expert knowledge of Layer 1 and Layer 2 troubleshooting, OSI model, and Unix/Linux CLI.
• Experience with data center technologies and infrastructure environment management.
• Strong analytical skills to gather information and resolve complex issues.
• Ability to collaborate with internal teams, third-party service providers, and vendors.

Responsibilities

• Reporting and working closely with the cSTS team lead during critical maintenance projects
• Collaborating with Network Infrastructure and Site Reliability Engineering teams to assess issues and initiate swift workflows
• Diagnosing high-level hardware and network issues across the global infrastructure
• Facilitating server repairs by working with ISP and Field Engineers
• Coordinating the return of Akamai equipment back to the warehouse or vendors
• Monitoring hardware failure patterns and proactively reporting trends to Hardware Engineering and vendors

Skills

Fault diagnosis

L1/L2 troubleshooting

Unix/Linux CLI

Data center tech

Analytical skills

Cross-team collaboration

Education

Bachelor's degree in technology or related field

Tools

RAID controllers

Server hardware diagnostics

Job description

Akamai Technologies, Inc. is seeking a Senior Server Tech Services Engineer to resolve high-severity hardware and network issues across our global infrastructure, guiding complex escalations and mentoring junior engineers.

You will work with cSTS, Network Infrastructure, and Site Reliability Engineering to ensure optimal performance of our edge platform and security products, driving operational excellence in a fast-paced, enterprise environment.