Senior Server & Network Operations Engineer – Remote-Friendly

Akamai Technologies, Inc.; Lincoln (NE); On-site; USD 96,000 - 174,000; Full time

Benefits offered by this job

Healthcare

401K

Paid time off

Parental leave

Job summary

Akamai Technologies, Inc. is seeking a Senior Server Tech Services Engineer to resolve high-severity hardware and network issues across Akamai's global edge platform.

You will lead complex escalations, mentor junior engineers, and drive operational excellence to ensure optimal performance of Akamai's CDN and security products. You will report to the cSTS team lead, coordinate with Network Infrastructure and Site Reliability Engineering, diagnose hardware and network problems, coordinate repairs

Qualifications

• 8+ years of relevant experience in server hardware and networking.
• Bachelor's degree in technology or related field.
• Experience diagnosing faults in drives, RAM, motherboards, and RAID.
• Strong knowledge of Layer 1/2 troubleshooting, OSI model, and Unix/Linux CLI.
• Experience with data center technologies and infrastructure environment management.
• Demonstrated ability to coordinate with internal teams, third-party providers, and vendors.

Responsibilities

• Report and collaborate with the cSTS team lead during critical maintenance projects.
• Collaborate with Network Infrastructure and SRE teams to assess issues and initiate workflows.
• Diagnose high-level hardware and network issues across the global infrastructure.
• Facilitate server repairs by working with ISP and Field Engineers.
• Coordinate the return of Akamai equipment to warehouse or vendors.
• Monitor hardware failure patterns and report trends to Hardware Engineering and vendors.

Skills

Fault diagnosis

Layer 1/Layer 2 troubleshooting

Unix/Linux CLI

Analytical skills

Networking hardware

Education

Bachelor's degree in technology or related field

Tools

RAID

Data center technologies

Job description

Akamai Technologies, Inc. is seeking a Senior Server Tech Services Engineer to resolve high-severity hardware and network issues across Akamai's global edge platform.

You will lead complex escalations, mentor junior engineers, and drive operational excellence to ensure optimal performance of Akamai's CDN and security products. You will report to the cSTS team lead, coordinate with Network Infrastructure and Site Reliability Engineering, diagnose hardware and network problems, coordinate repairs