Senior Server & Network Tech Engineer (Hybrid/Remote)

Akamai Technologies, Inc.; Topeka (KS); Presencial; USD 96 000 - 174 000; Tempo integral

Resumo da oferta

Akamai Technologies, Inc. seeks a Senior Server Tech Services Engineer to resolve high-severity hardware and network incidents across Akamai's global edge platform.

You will lead complex escalations, mentor junior engineers, and drive operational excellence across multiple teams. You will diagnose complex hardware and network problems, coordinate with cSTS, Network Infrastructure, and Site Reliability Engineering, and ensure timely repairs with ISPs and Field Engineers while maintaining strong

Qualificações

• 8 years of relevant experience and a Bachelor's degree in technology or related field.
• Experience diagnosing faults in network and server hardware (drives, RAM, motherboards, RAID).
• Expert knowledge of Layer 1/Layer 2 troubleshooting, OSI model, and Unix/Linux CLI.
• Experience with data center technologies and infrastructure environment management.
• Strong analytical skills to gather information and resolve complex issues.
• Ability to maintain relationships with internal teams, third-party providers, and vendors.

Responsabilidades

• Reporting and working closely with the cSTS team lead during critical maintenance projects.
• Collaborating with Network Infrastructure and Site Reliability Engineering teams to assess issues and initiate workflows.
• Diagnosing high-level hardware and network issues across the global infrastructure.
• Facilitating server repairs by working with ISP and Field Engineers.
• Coordinating the return of Akamai equipment back to the warehouse or vendors.
• Monitoring hardware failure patterns and proactively reporting trends to Hardware Engineering and vendors.

Conhecimentos

Fault diagnosis in network/server hw

Layer 1/Layer 2 troubleshooting

Unix/Linux CLI

Data center technologies

Analytical skills

Vendor management

Formação académica

Bachelor's degree in technology or related field

Ferramentas

Descrição da oferta de emprego

Akamai Technologies, Inc. seeks a Senior Server Tech Services Engineer to resolve high-severity hardware and network incidents across Akamai's global edge platform.

You will lead complex escalations, mentor junior engineers, and drive operational excellence across multiple teams. You will diagnose complex hardware and network problems, coordinate with cSTS, Network Infrastructure, and Site Reliability Engineering, and ensure timely repairs with ISPs and Field Engineers while maintaining strong