Senior Server Tech Services Engineer - Global Hardware & Network

Akamai Technologies, Inc.; City of Albany (NY); On-site; USD 96,000 - 174,000; Full time

Job summary

Akamai Technologies, Inc. is seeking a Senior Server Tech Services Engineer to resolve high-severity hardware and network issues across Akamai's global Edge Platform.

You will lead complex escalations, mentor junior engineers, and drive operational excellence to ensure optimal performance of Akamai's CDN and security products. You will collaborate with cSTS, Network Infrastructure, and SRE teams, diagnose issues across data centers, coordinate repairs with ISPs and field engineers, and report

Qualifications

• Have 8 years of relevant experience and a Bachelor's degree in technology, a related field, or equivalent professional experience
• Have experience with fault diagnosis in network and server hardware technologies like drives, RAM, motherboards, and RAID
• Possess expert knowledge of Layer 1 and Layer 2 troubleshooting, OSI Model, and Unix/Linux CLI
• Have experience with data center technologies and infrastructure environment management
• Demonstrate solid analytical skills to systematically gather information and resolve complex technical issues
• Be knowledgeable in maintaining solid working relationships with internal teams, third-party service providers, and external vendors

Responsibilities

• Reporting and working closely with the cSTS team lead during critical maintenance projects
• Collaborating with Network Infrastructure and Site Reliability Engineering teams to assess issues and initiate swift workflows
• Diagnosing high-level hardware and network issues across the global infrastructure
• Facilitating server repairs by working with ISP and Field Engineers
• Coordinating the return of Akamai equipment back to the warehouse or vendors
• Monitoring hardware failure patterns and proactively reporting trends to Hardware Engineering and vendors

Skills

Fault diagnosis

Layer 1 troubleshooting

Layer 2 troubleshooting

Unix/Linux CLI

Data center technologies

Analytical skills

Vendor coordination

Education

Bachelor's degree in technology or related field

Tools

RAID

Job description

Akamai Technologies, Inc. is seeking a Senior Server Tech Services Engineer to resolve high-severity hardware and network issues across Akamai's global Edge Platform.

You will lead complex escalations, mentor junior engineers, and drive operational excellence to ensure optimal performance of Akamai's CDN and security products. You will collaborate with cSTS, Network Infrastructure, and SRE teams, diagnose issues across data centers, coordinate repairs with ISPs and field engineers, and report