Senior Remote Supervisor – Complex Commercial Claims

CSAA Insurance Group; California; Remoto; USD 110.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) with company match

Annual discretionary bonus up to 12%

Remote-friendly work arrangement

Descrizione del lavoro

Mobilitas, created by CSAA Insurance Group, seeks a Commercial Casualty Supervisor, Complex Claims, to oversee 1st and 3rd party auto and commercial injury claims across multiple states in a remote setting. You will supervise litigation handling, set performance standards, and guide adjusters to resolve complex matters.

The role emphasizes operations management, staffing, QA, and collaboration with brokers, with a remote-first culture and a potential 12% discretionary bonus.

Competenze

• 5+ years of experience in progressively responsible professional and/or supervisory position within a claims environment.
• 7+ years of complex claims experience.
• Demonstrated technical expertise in handling casualty claims of varying complexity relevant to the adjuster roles supervised.
• Two or more years of litigation experience, preferably involving Special Investigations Unit (SIU) claims.
• Professional designation or certification such as Associate in Claims (AIC), Chartered Property Casualty Underwriter (CPCU), or ICAR.

Mansioni

• Oversee investigation, evaluation, negotiation, and resolution of complex claims.
• Provide technical guidance to adjusters, reviewing coverage, liability, and resolution of complex issues.
• Direct daily operations across multiple shifts and states, including staffing and budget considerations.
• Establish and monitor performance goals and service standards to support business strategies.
• Collaborate with cross-functional teams and serve as liaison for commercial customers and brokers.

Conoscenze

5+ years of experience in claims/super

7+ years of complex claims experience

Technical expertise in casualty claims

HS/GED or 3-year virtual customer服务

Bachelor’s degree in related field

Litigation experience (SIU preferred)

Professional designation (AIC/CPCU/ICR

Formazione

Bachelor’s degree (BA/BS) in a related field

High School Diploma or GED

Descrizione del lavoro

Mobilitas, created by CSAA Insurance Group, seeks a Commercial Casualty Supervisor, Complex Claims, to oversee 1st and 3rd party auto and commercial injury claims across multiple states in a remote setting. You will supervise litigation handling, set performance standards, and guide adjusters to resolve complex matters.

The role emphasizes operations management, staffing, QA, and collaboration with brokers, with a remote-first culture and a potential 12% discretionary bonus.