Senior Remote Complex Commercial Claims Supervisor

CSAA Insurance Group; Oregon; Hybrid; USD 111,000 - 123,000; Full time

Benefits offered by this job

Remote work

Job summary

Mobilitas, created by CSAA Insurance Group, is hiring a Commercial Casualty Supervisor, Complex Claims - Remote. You will supervise complex auto and commercial injury claims, often across multiple states, providing guidance on coverage and settlements while coordinating across teams and partner states.

You will lead claims operations, monitor performance, ensure compliance with regulations, and collaborate with brokers to maintain strong relationships while delivering results.

Qualifications

• 5+ years in progressively responsible claims supervision.
• 7+ years of complex casualty claims experience.
• Technical expertise in handling casualty claims of varying complexity.
• HS/GED or 3 years virtual customer service experience.
• Adjuster license for applicable states or obtaining within 90 days.

Responsibilities

• Oversee investigations, evaluation, negotiation, and resolution of auto and commercial claims.
• Provide guidance on coverage, liability, and settlement authority for complex cases.
• Direct multi-state operations and staffing across shifts.
• Monitor performance against service standards and QA metrics.
• Lead liaison with clients and brokers; manage relationships.

Skills

Claims leadership

Supervisory experience

Casualty claims

Virtual management

Team supervision

Education

HS/GED

3 years virtual customer service

Job description

Mobilitas, created by CSAA Insurance Group, is hiring a Commercial Casualty Supervisor, Complex Claims - Remote. You will supervise complex auto and commercial injury claims, often across multiple states, providing guidance on coverage and settlements while coordinating across teams and partner states.

You will lead claims operations, monitor performance, ensure compliance with regulations, and collaborate with brokers to maintain strong relationships while delivering results.