Senior Observability Solutions Architect (Remote)

New Relic, Inc.; Philadelphia (Philadelphia County); Remote; USD 226,000 - 283,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Parental leave

Mental health benefits

401(k) matching

Flexible time-off

Holidays

Volunteer time off

Hybrid/Remote options

Job summary

New Relic, Inc. is seeking a Solutions Architect to act as a trusted advisor, leading strategic engagements that translate technical solutions into business value.

You will collaborate across sales, engineering, product management, and marketing to drive observability adoption and expansion for our customers. The role emphasizes field leadership, best-practice implementation, and strong communication with both technical and executive audiences.

Qualifications

• 4+ years of professional experience developing in at least one programming language such as Java, Python, or Golang.
• Bachelor's degree in Computer Science (or equivalent) required.
• Hands-on experience with OpenTelemetry standards and OSS like Prometheus and Grafana.
• Experience in observability with platforms like New Relic, Splunk, AppDynamics, DataDog, Dynatrace, Grafana Labs.
• Understanding of Incident Management and SLI/SLO.
• Experience with DevOps, SRE, and Platform Engineering service delivery.
• Hands-on experience with cloud-native technologies - Kubernetes, Docker, serverless.
• Excellent presentation and executive communication skills.

Responsibilities

• Lead blueprint engagements with sales and success teams to guide customers on achieving observability goals with the New Relic platform and align with business.
• Document current and desired state of observability and design solutions to close gaps.
• Engage with customers on-site and remotely to accelerate transformation and observability maturity.
• Create artifacts like reference architectures, technical blogs, conference talks, and a field repository to build trust and credibility.
• Continuously improve technical, communication, and professional skills through training, reading, and mentorship.

Skills

Java

Python

Golang

OpenTelemetry

Prometheus

Grafana

Observability

DevOps

SRE

Platform Engineering

Kubernetes

Docker

Serverless

Executive communication

Education

Bachelor's degree in Computer Science (or equivalent)

Tools

Kubernetes

Docker

Serverless

Job description

New Relic, Inc. is seeking a Solutions Architect to act as a trusted advisor, leading strategic engagements that translate technical solutions into business value.

You will collaborate across sales, engineering, product management, and marketing to drive observability adoption and expansion for our customers. The role emphasizes field leadership, best-practice implementation, and strong communication with both technical and executive audiences.