Senior Observability Solutions Architect (Remote)

New Relic, Inc.; Atlanta (GA); Remote; USD 226,000 - 283,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Parental leave

Mental health benefits

401(k) with match

Flexible time off

11 paid holidays

Volunteer time off

Job summary

New Relic, Inc. seeks a Solutions Architect to partner with customers across sales, engineering, product, and marketing to drive observability transformations using the New Relic platform.

You will design solutions, document current and target states, and lead on-site and remote engagements to accelerate adoption and value realization. Strong communication to technical and executive audiences is required.

Qualifications

• 4+ years of professional software development in Java, Python, or Golang.
• Bachelor's degree in Computer Science or equivalent.
• Hands-on OpenTelemetry and OSS knowledge.
• Experience with observability platforms (New Relic, Dynatrace, etc.).
• Understanding of incident management and SLI/SLO concepts.
• Experience with DevOps, SRE, and platform engineering delivery.
• Hands-on with cloud-native tech: Kubernetes, Docker, serverless.
• Strong presentation and cross-functional communication skills.

Responsibilities

• Lead blueprint engagements with sales and success teams to drive observability goals.
• Document current and desired observability states and design gap-filling solutions.
• Engage customers on-site and remotely to accelerate transformation and adoption.
• Create artifacts such as reference architectures and technical blogs to promote best practices.
• Continuously improve technical and communication skills through mentorship and training.

Skills

4+ years software development (Java/Py

Bachelor's degree in Computer Science

OpenTelemetry / OSS experience

Observability platforms (New Relic/Spl

Incident Management & SLI/SLO

DevOps / SRE / Platform Eng

Cloud-native tech: Kubernetes, Docker,

Executive communication skills

Business requirements analysis

Education

Bachelor's degree in Computer Science (or equivalent)

Tools

Kubernetes

Docker

OpenTelemetry

Job description

New Relic, Inc. seeks a Solutions Architect to partner with customers across sales, engineering, product, and marketing to drive observability transformations using the New Relic platform.

You will design solutions, document current and target states, and lead on-site and remote engagements to accelerate adoption and value realization. Strong communication to technical and executive audiences is required.