Strategic Observability Solutions Architect — Remote

New Relic, Inc.; Orlando (FL); Remote; USD 226,000 - 283,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Parental leave

401(k) plan

Flexible time-off

11 paid holidays

Volunteer time off

Job summary

New Relic, Inc. is seeking a Solutions Architect to guide observability transformations for customers and prospects. You will lead strategic engagements, document current and desired states, and design gap-filling solutions across sales, engineering, product, and marketing teams.

You will build thought leadership, develop reference architectures, and drive adoption of the New Relic platform. The role emphasizes strategic problem solving, business value, and cross‑department collaboration in a

Qualifications

• 4+ years of professional experience developing in at least one programming language such as Java, Python, or Golang.
• Bachelor's degree in Computer Science (or equivalent).
• Hands-on experience with OpenTelemetry and other OSS such as Prometheus and Grafana.
• Experience in observability with New Relic, Splunk, AppDynamics, DataDog, Dynatrace, Grafana Labs, or similar.
• Understanding of Incident Management and SLI/SLO approaches.
• Experience with DevOps, SRE, and Platform Engineering disciplines.
• Hands-on experience with cloud-native technologies - Kubernetes, Docker, serverless.
• Strong presentation and communication skills at executive levels.

Responsibilities

• Lead blueprint engagements with sales and technical success managers to guide observability goals with the New Relic platform.
• Document current and desired state of observability and design gap-filling solutions.
• Engage with customers on-site and remotely to accelerate transformation initiatives and observability maturity.
• Create artifacts like reference architectures, technical blogs, conference talks, and a field resource repository.
• Continuous personal and team learning through training, reading, and mentorship.

Skills

Java

Python

Golang

OpenTelemetry

Prometheus

Grafana

Kubernetes

Docker

Serverless

Communication

Education

Bachelor's degree in Computer Science

Tools

Grafana

Prometheus

OpenTelemetry

Job description

New Relic, Inc. is seeking a Solutions Architect to guide observability transformations for customers and prospects. You will lead strategic engagements, document current and desired states, and design gap-filling solutions across sales, engineering, product, and marketing teams.

You will build thought leadership, develop reference architectures, and drive adoption of the New Relic platform. The role emphasizes strategic problem solving, business value, and cross‑department collaboration in a