Senior Linux TAM – Enterprise Support & Strategy (Remote)

Red Hat; United States; Remote; USD 108,000 - 173,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

FSA

HSA

401(k) with employer match

Job summary

Red Hat’s Technical Account Management team seeks an enterprise-level Senior Technical Account Manager to provide strategic guidance on Red Hat Enterprise Linux for key customers in the East US, operating remotely. You will forge relationships, resolve incidents, and help customers optimize deployments, upgrades, and automation.

You will collaborate with engineering, product management, and support teams, learning new technologies, and delivering proactive, relationship-based support while

Qualifications

• 5+ years of experience in a support, development, engineering, IT, or a quality assurance organization.
• Experience with Red Hat Enterprise Linux, including installation, patch management, performance tuning and troubleshooting.
• Experience with configuration management, application deployment, and infrastructure orchestration technologies
• Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support
• Outstanding verbal and written communication skills
• Ability to convey complex information to customers clearly and concisely
• Ability to manage multiple issues and projects
• Bachelor's degree in a technology-related discipline (computer science or engineering is an advantage)
• Experience with container technologies such as Docker, Podman, and Kubernetes is beneficial
• Experience working in automation environments is beneficial
• Software engineering background; experience with RPM-based Linux technologies is beneficial
• Experience deploying applications in cloud environments is beneficial
• Experience developing containerized applications is beneficial
• Familiarity with source code management tools like Git or SVN is beneficial
• Prior experience in a technical leadership or mentorship role is beneficial
• RHCE certification is a plus

Responsibilities

• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams
• Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation
• Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments
• Specialize in Red Hat Enterprise Linux, providing expertise on its implementation and use
• Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams
• Gain a comprehensive understanding of the customer’s technical infrastructures, environments, hardware, and product usage
• Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
• Provide strategic advice and guidance on current and future Red Hat products and solutions
• Manage customer cases, maintaining clear and concise documentation
• Collaborate with engineering, R&D, product management, and technical support teams
• Create and maintain technical documentation for issue resolution and knowledge sharing
• Manage and grow customer relationships through attentive, relationship-based support
• Visit customer sites as needed and ensure exceptional service experience

Skills

Customer advocacy

Relationship management

Strong communication

Multi-tasking

Education

Bachelor's degree in CS/Engineering

Tools

Docker

Podman

Kubernetes

RPM-based Linux

Job description

Red Hat’s Technical Account Management team seeks an enterprise-level Senior Technical Account Manager to provide strategic guidance on Red Hat Enterprise Linux for key customers in the East US, operating remotely. You will forge relationships, resolve incidents, and help customers optimize deployments, upgrades, and automation.

You will collaborate with engineering, product management, and support teams, learning new technologies, and delivering proactive, relationship-based support while